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Lee Mount Care Home tailors training to provide person-centred care for individuals they support

This #GoodNewsFriday we hear from Lee Mount Care Home about how they continually tailor the learning and development provided to staff, to provide person-centred care to suit the individual needs of the people they support.

We know that effective learning and development for staff ensures better quality person-centred care. At Lee Mount Care Home this is at the ethos of their learning and development process, as they continually adapt training and offer new learning and development which is tailored to meet the needs of the people they’re supporting.

Alongside mandatory training, such as moving and handling, the team are provided with regular training which is adapted to focus on factors such as cultural needs of people they support or specific conditions that people they support are living with.

Examples have included learning more about the cultural needs of a Muslim person they supported, learning more about Parkinson’s disease which affected a number of people they supported, and training on nutrition and different dietary needs of people supported.

They have an innovative solution in place to be able to provide this regular training on specific topics. When an issue arises that they would like more training and knowledge on they reach out to subject matter experts and ask them to attend their all staff meetings to provide a presentation and Q&A on the matter.

This might be charity workers, advocates, educators or people with lived experience. More often than not they find that people are happy to come to their meetings and provide a presentation for free, as it’s something that they’re passionate about.

This way of providing training also allows staff to ask personalised questions related to specific scenarios they’re currently facing, which allows for real in-depth and informal discussions which can support with providing better person-centred care for the different people they support.

Plans for this year’s training include learning about hoarding and how to support people to minimise hoarding, and training on epilepsy.

They’ve received positive feedback from staff about the training approach in staff surveys, and after training on certain topics staff have scored their knowledge on that issue as higher than it was before the training. This feedback is also useful for evidencing learning and development for Care Quality Commission (CQC) assessments.

If you have a good news story to share email us marketing@skillsforcare.org.uk.

Find more information about learning and development with our #KeepLearning spotlight.

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