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Workforce wellbeing and enablement

The CQC inspection focus on wellbeing extends to your own staff teams as much as the people you support. Whilst the CQC will look at this as part of Well-led focus, supporting staff wellbeing is also central to being a Caring service.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Workforce wellbeing and enablement

Duration 01 min 27 sec

The CQC will look at how you support the wellbeing of your team as part of the inspection focus.

It is important that if the service is going to meet CQC expectations, then there will be a need to show how you protect their own wellbeing. This is a relatively new area of CQC inspection focus and one which the regulator deems as important to empowering your team to deliver good quality care themselves.

The CQC will primarily look at the support you have in place to protect staff wellbeing and enable them to deliver person-centred care. The CQC will look at various ways that this might be achieved, including how you promote non-discriminatory practice across the service and protect human rights.

Be prepared to share examples of how your supervision and support, staff development and wellbeing initiatives meet the needs of your own colleagues. Expect CQC inspectors to speak with the staff team to understand how successful these approaches are.

Your wellbeing initiatives should extend beyond the paid workforce too, so consider how you support unpaid carers and volunteers.

There might also be some crossover with how you support and empower your workforce with whistleblowing and raising concerns.

To learn more about how you can meet this area of CQC inspection, take a look at GO Online.

Watch the film here:

Resources

The practical resources below can help you to strengthen this area of CQC inspection. Use the filter to choose different types of resources or select based on related prompt.

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18 resource(s) found

Workforce wellbeing: Practical and cost-effective ways to support your team

Resource creator: 原味视频 and The Outstanding Society

Delivered in partnership with , this webinar looks at simple and effective ways to best support your workforce, helping them manage the latest pressures and workload. It also explores how you can offer meaningful wellbeing initiatives which won’t break the bank, whilst convincing others – including the CQC - of the value this brings to your service.

  • Film

Date published: May 2024


Resource creator: ACAS

Following changes to flexible working requests from April 2024, the Code provides practical guidance on the law and sets out the minimum standards of behaviour and good practice expected in all workplaces in making and handling flexible working requests.

  • Guide

Date published: April 2024


Menopause awareness in the workplace

Resource creator: 原味视频

This recorded webinar features expert speakers covering how to create a positive menopause culture, supporting people of all gender identities through the menopause. It also includes an accompanying question and answer sheet to help you champion menopause awareness in your workplace.

  • Film

Date published: June 2023


Introductory modules for managers - Supporting and developing teams

Resource creator: 原味视频

For those looking to progress into care management, 原味视频 has produced two eLearning modules looking at how you support and develop teams.

This is part of the wider Introductory modules for managers, eLearning which offers engaging introductions to key topic areas to pique learners’ interest and provide opportunities to reflect, ideas to improve practices, and motivation to learn more.

Based on the Manager Induction Standards, the modules feature up to date content and increased accessibility for learners. 

  • Learning

Date published: October 2022


Wellbeing leadership - what does good look like: webinar

Resource creator: 原味视频

This webinar focuses on wellbeing leadership, what good looks like and best practice with practical tips, tools and ideas. It talks about compassionate leadership and psychological safety, as well as explore courageous conversations about wellbeing. You’ll also hear from others how they create a wellbeing culture.

  • Film

Date published: May 2022


Resource creator: National Institute of Health and Care Excellence (NICE)

This guideline covers how to create the right conditions for mental wellbeing at work. It aims to promote a supportive and inclusive work environment, including training and support for managers and helping people who have or are at risk of poor mental health.

  • Guide

Date published: March 2022


Wellbeing sector stories

Resource creator: 原味视频

原味视频 has grouped together stories, practical tips and ideas of what others are doing to look after themselves from a diverse range of social care providers.

The webpage - which will be regularly updated - includes filmed interviews with services as well as other resources to download sharing good and best practice approaches to wellbeing covering:

  • leadership
  • peer-to-peer support
  • wellbeing ideas
  • health and wellbeing support.
  • Guide
  • Film

Date published: October 2021


Resource creator: National Institute of Health and Care Excellence (NICE)

This quality standard covers how to help people return to work after long-term sickness absence, reduce recurring sickness absence, and help prevent people moving from short-term to long-term sickness absence. It covers everyone aged over 16 in full-time or part-time employment (paid or unpaid). It describes high-quality care in priority areas for improvement.

The statements are specific and concise and focus on priorities for quality improvement. In particular, please see statement 1.

  • Guide

Date published: September 2021


Time management

Resource creator: 原味视频

Our guide will help frontline managers to find practical ways to manage your time, empower your staff and delegate tasks effectively.  It looks at the personal benefits of time management, how to empower your team and delegate tasks, and how best to prioritise your work. 

  • Guide

Date published: April 2021


Workforce wellbeing resource finder

Resource creator: 原味视频

原味视频 has developed a wellbeing resource finder aimed at front-line workers, managers, and individual employers in adult social care. This practical search facility is designed to enable adult social care workers to quickly and easily identify resources that might assist with supporting their wellbeing

  • Guide

Date published: February 2021


Wellbeing for managers: webinar

Resource creator: 原味视频

It’s never been more important to recognise your own emotional and support needs and how to maintain your own wellbeing in these difficult times. This webinar will include practical support and ideas to look after yourself to help you look after others.

  • Film

Date published: November 2020


Leading for wellbeing: webinar

Resource creator: 原味视频

It’s never been more important to recognise your own emotional and support needs and how to maintain your own wellbeing in these difficult times. This webinar will focus on ‘leading for wellbeing’ with practical support and ideas to support your teams with wellbeing.

  • Film

Date published: November 2020


Resource creator: 原味视频

The guide is based on the Five Ways to Wellbeing; identified by the New Economics Foundation (nef) as Connect, Be active, Take notice, Keep learning and Give. It includes practical information, top tips, case studies, action plans and workbook exercises.

Registered managers can use the guide by dipping in and out of it or looking at sections one at a time.

  • Guide

Date published: April 2020


Effective supervision guide and resources

Resource creator: 原味视频

Our ‘Effective supervision: a practical guide for adult social care managers and supervisors’ document will help you to plan and deliver effective supervisions. It includes information about:

  • what supervision is and why it’s important
  • the supervisor role and attributes of a successful supervisor
  • how to develop supervisors
  • practical tips and recommendations to help you to plan and deliver supervision sessions.

The guide is available online and in an extended printed edition. We also produce some short bite-sized checklists, templates and action plans.

  • Guide
  • Template
  • Checklist

Date published: April 2020


People performance management toolkit

Resource creator: 原味视频

This practical tool contains useful scenarios, like what to do if someone’s performance is slipping or if they're on extended sick leave. It also demonstrates how applying a range of different skills and behaviours during the management process can help you maintain a motivated team. Content also covers:

  • reviewing employee performance
  • managing different types of performance
  • conversations about performance
  • help in a hurry.
  • Guide

Date published: March 2020


Building resilience

Resource creator: 原味视频

Resilience is the ability to cope under pressure and recover from difficulties. These guides will help you build individual resilience as with in your organisation and team. Building resilience can help adult social care staff cope better under pressure and continue to deliver high quality care and support.  

  • Guide

Date published: December 2019


Resource creator: National Institute of Health and Care Excellence (NICE)

This NICE Quality Standard advocates:

  • that teams have the opportunity to contribute to decision-making through staff engagement forums or equivalent
  • that staff are managed by people who support their health and wellbeing
  • that staff are managed by people who are trained to recognise and support them when they are experiencing stress.
  • Guide

Date published: March 2017


Resource creator: Social Care Institute of Excellence (scie)

This online guide provides insight into different approaches to adult social care supervision, including what foundations are essential and practical examples from different services.

  • Guide
  • Website

Date published: January 2017



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