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Single Assessment Framework version

All services - change

GO Online: Inspection toolkit

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Partnerships and communities

The most successful approaches to care often also draw upon the engagement, expertise and enthusiasm of the wider community and partnerships working together.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Partnerships and communities

Duration 02 min 01 sec

Well-led services are expected to engage and involve the people they support, their staff and the wider community and partnership working to ensure the organisation is fit for purpose.

It is important that all regulated care providers are actively connected and involved with their wider community. What this looks like in practice will vary but you should be prepared to share examples of how you engage with the community, including integrated healthcare systems.

Care and treatment should feel as seamless and joined-up as possible to the people you support. This is only possible if you have identified and built connections that enable this to happen.

Be ready to evidence how you work closely with others and avoid operating in isolation. Peer support is also important – so the CQC will want to know how you work closely with other organisations – to ensure you work well together and collaborate on improvements that benefit the wider community.

When working with others, the CQC will expect you to pass information safely and securely between services. Again, have the evidence at hand to demonstrate how you ensure that is the case.

People, their families and friends may be asked in interviews about how the service engages with them and how the service supports people to engage with other organisations to access the care that is needed.

Inspectors may choose to speak to external organisations, including commissioners, Healthwatch and community-based organisations you are connected with.

Regarding documented evidence, this may include business plans, minutes from meetings, external accreditation schemes or monitoring reviews etc.

If you are looking at how to meet this area of CQC inspection, visit GO Online for resources, practical examples and other recommendations.

Watch the film here:

Recommendations

These recommendations act as a checklist to what the CQC will be looking for. 原味视频 has reviewed hundreds of inspection reports and identified these recommendations as recurring good practice in providers that meet CQC expectations.

The CQC is non-prescriptive, which means they don’t tell you what must be done in order to meet their Quality Statement. These recommendations are not intended to be a definitive list and some recommendations might not be relevant to your service. We hope they help you reflect on what evidence you might wish to share with the CQC.

Partnerships and communities

  • We can evidence how we work in partnership with other services and professionals across the community.
  • We can demonstrate how our partner working enables us to deliver better care, support, treatment, and outcomes for the people we support.
  • We value collaboration and partnership working and are committed to continually expanding our work with others in our community.
  • We actively engage with the local community, helping them contribute to the shaping of our service.
  • We document all feedback, including meetings and meaningful engagements with staff, people, and the wider community.
  • We ensure our managers, leaders and staff teams engage with other agencies (including other social care services, local authority etc.) for peer-to-peer support.
  • We ensure the people we support play a key role in the local community (and vice-versa). We have created a culture where managers, leaders and staff are well known within the local community, sharing their experience and expertise to benefit others.
  • We work in partnership with other organisations and use research to improve practice and provide high quality care.
  • We proactively seek guidance and involvement from healthcare professionals, local experts, agencies, and advocates.
  • We proactively seek guidance and involvement from healthcare professionals, local experts, agencies, and advocates.
  • We have successfully established mutually beneficial relationships within the local community (including alliances and networks), enabling them to share good practice, expertise and/or resources.
  • We involve members of the local community in identifying the skills, knowledge, networks, relationships, and facilities available to health and wellbeing initiatives. This is in accordance with NICE Quality Standards.
  • We assess and understand the benefits of community engagement and partnership working, regularly reviewing our impact and seek to continually improve our engagement and support.
  • Where relevant to the service, people growing older with a learning disability have a named lead practitioner. This is in accordance with NICE Quality Standards.
  • We ensure strict compliance with UK GDPR and data security good practice. This includes when managing data shared between our partners.

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