The CQC will look at how you support the wellbeing of your team as part of the inspection focus.
It is important that if the service is going to meet CQC expectations, then there will be a need to show how you protect their own wellbeing. This is a relatively new area of CQC inspection focus and one which the regulator deems as important to empowering your team to deliver good quality care themselves.
The CQC will primarily look at the support you have in place to protect staff wellbeing and enable them to deliver person-centred care. The CQC will look at various ways that this might be achieved, including how you promote non-discriminatory practice across the service and protect human rights.
Be prepared to share examples of how your supervision and support, staff development and wellbeing initiatives meet the needs of your own colleagues. Expect CQC inspectors to speak with the staff team to understand how successful these approaches are.
Your wellbeing initiatives should extend beyond the paid workforce too, so consider how you support unpaid carers and volunteers.
There might also be some crossover with how you support and empower your workforce with whistleblowing and raising concerns.
To learn more about how you can meet this area of CQC inspection, take a look at GO Online.
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