Vivian Laurent, General Manager, Eglantine Villa
- Caring is what you give the resident every day and how you approach them. You talk to them and, you know, the happiness that you bring to their life.
- When you walk round and you see them and the smile on their face when talking to you about their day, about what they are planning to do, this is what Caring is for me.
Emily Voce, Activities Coordinator – Eglantine Villa
- We’re a family. We’re here to put a smile on people’s faces, and its quality not quantity. So, some of our residents here might not have long left but we’re here to make that the best possible time that they can.
- Some of our residents here are really lucky to have family and some of our residents don’t have anybody. So we are their family, we are the ones that sees them through the good times, the bad times, the hospital appointments, the ups, the downs, the teas, the coffees.
Antonia Thompson
Emily Voce, Activities Coordinator – Eglantine Villa
Vivian Laurent, General Manager, Eglantine Villa
- I am proud of this team. It is a fantastic team working here. That’s why they call us outstanding because they are outstanding. They will go the extra mile every day.
Ken Rogers, Husband of resident - Eglantine Villa
- The care home itself is more like, how can I say, a family gathering. Nothing is too much trouble for anybody. They are always here on hand to help and I couldn’t wish for a better place for my wife to be here.
Louise Rogers, Resident - Eglantine Villa
Ken Rogers, Husband of resident - Eglantine Villa
- Go on you say it, they always look after you don’t they?
Louise Rogers, Resident - Eglantine Villa
Ken Rogers, Husband of resident - Eglantine Villa
Katie Brennan, Registered Branch Manager – Carefound Home Care
- Caring to Carefound is all about, I think the client. It’s making sure that we are listening to what they are saying so we are meeting their needs – and not necessarily the needs of what other people think that they should have. And that means then that they are being well looked after and they are getting what they want out of the service and it’s all about their choices and preferences.
Linda Smith, Daughter of client - Carefound Home Care
- Mum ended up as the first client basically and they have been absolutely brilliant every since, haven’t they?
Mrs Hilda Ratcliffe, Client - Carefound Home Care
- And they’re so cheerful when they come in. I like them all, they’re lovely. It just makes my day.
Laurie Cook, Shared Lives Support Officer, Lancashire Country Council
- One of the things that we do as part of our regular support and monitoring for care is talk about meaningful activities for people, and meaningful activities can mean different things to different people.
- And we make it part of our role to make sure people are offered as many choices as possible about what they’d like to do. And what we are also keen to do is to give people new opportunities to try new things as well. That be something as simple as going for regular walks to joining a drama group, a whole range of different activities.
Wendy Donkin, Shared Lives Carer, Lancashire Country Council
- Just recently Melissa had never travelled independently but that’s something that she wanted to do, so we arranged a taxi firm and I did some travel training with her, so it would give her independence so she could go to the day service.
Jackie Hollands, Team Leader - Eglantine Villa
- To work at an outstanding home, we’ve all worked very hard to achieve this and its good that we have achieved this outstanding position. And I think it’s important to know that we are doing the best we can for the residents we look after.
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